Lithium Battery (48V 15AH) - EV Dirt Bike (1600W)

Shipping of my drift hero dirt bike battery took was not submitted until 12 days later. Initial shipping stated it would be 8-10 days. Various emails were sent , along with one voice mail message inquiring about my battery’s status. No replies were received.

Another email has been sent regarding the battery life of this new battery, how it does not fully charge up thus cannot last as long as the original battery. Once again, no reply received.